Hello, I’m Justin Darley.

A freelance content designer and user researcher delivering accessible, user-centred services, particularly in the public sector.

I’m an experienced content and user research lead with a 20+ year track record delivering accessible, user-centred services, particularly in the public sector. Skilled in content strategy, user research, and workshop facilitation, with a strong foundation in technical communication and training. Collaborative, practical, and focused on designing for real-world needs.

I combine content strategy, user research, and facilitation to help teams meet real user needs. Most recently, I led content and research teams at Nexer Digital, supporting the Department for Education, higher education, pharmaceutical and med tech companies to create sustainable, user-centred content models.

My career began in technical writing and training, and I still draw on that clarity, structure, and curiosity when shaping services today.

Skills

• Content design

• Content auditing and modelling

• Content strategy

• Content governance

• Accessible content

• UX writing

• Plain language expertise

• Technical documentation

• User research

• Agile working

• Stakeholder engagement

• Information architecture

• Training creation and delivery

• Workshop facilitation

Projects

Projects